Meet Our Team

Kagen Cooksley
Co-Founder & Director of Initiative

A native Floridian, Kagen Cooksley was born and raised in Fort Myers, FL. Kagen credits his parents for instilling in him the values of hard work and perseverance. Kagen attended Florida Gulf Coast University, where he earned his Bachelor’s Degree in Resort and Hospitality Management.

During his time at FGCU, Kagen was employed by several world-class hotels. He learned how they develop their employees’ people skills to provide top-notch customer service. Realizing the value of these skills, a large captive insurance agent recruited Kagen. During the five years he worked there, Kagen was shown and taught what it takes to become a world-class insurance agent.

While the experience was fruitful, Kagen and another business associate at the firm, Kevin Koelemeyer, decided to take their careers to the next level. They created Regency Insurance Group, an independent insurance agency that focuses on meeting the needs of families. Kagen enjoys the business even more as an independent agent. He loves building relationships with his customers and is truly grateful for each and every one of them.

Kagen is happily married to his lovely wife Allison, his best friend and biggest supporter. Kagen enjoys spending time with his son Carter and 2 dogs Rusty and Miley. In his spare time, Kagen enjoys aviation and outdoor activities with his family.


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Kevin Koelemeyer
Co-Founder & Chief Motivation Officer

Kevin Koelemeyer is originally from Buffalo, New York, and he is a proud Buffalo Bills and Sabres fan.

Kevin graduated from Florida Gulf Coast University with a Bachelor’s Degree in Business Management along with a Master’s in business administration from Warner University. Kevin comes from a loving family that emphasizes the value of hard work. He paid his own way through college by working at multiple golf courses in southwest Florida. This valuable experience taught Kevin the importance of building relationships and serving customers with a happy heart.  He continues using these lessons today, as they are the founding principles of Regency Insurance Group.

During his senior year at Florida Gulf Coast University, Kevin worked for one of the largest captive insurance agencies in the country. Over the course of his six years, Kevin met terrific people, learned important lessons, and built lasting relationships and friendships. However, he found out that he wanted to be able to present his customers with more options. Finding that they were on the same wavelength, Kevin and his colleague Kagen Cooksley decided to create and launch their own independent agency, Regency Insurance Group. Kevin is very grateful for the trust his clients have placed in him and Kagen, as well as the growing team at Regency.

Kevin prides himself on being able to provide his clients with the highest excellence in customer service. In addition to helping clients protect their assets and themselves, Kevin helps them plan for their future and takes an interest in the lives of his clients.


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Laura Boley
Chief Happiness Officer

Laura is the Chief Happiness Officer at Regency and is excellent at her position. Laura ensures that everyone’s working hard, but also having fun while working!

Laura grew up in Fort Myers and graduated from Riverdale High School. She’s been actively involved within her community and as such entered a role where she would be doing exactly that.

She loves to solve problems and work on helping the agency grow to the next level.

When she’s not at the office you can find her with family. She loves spending time with her nieces and nephews and cares deeply for them. In addition to spending her time with family, she also likes some alone time to binge on her favorite TV-series.


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Alexis Dodge
Home Insurance Specialist

Alexis started her career at Regency Insurance and has found her lifetime home. She loves learning and continues to grow her knowledge within this industry.

Alexis prides herself on making sure people have the right coverage for all their needs. In addition to helping them select the right policy she also loves to help her clients prepare for their future endeavors and ensure they begin with the right foot forward.

When she’s not at the office she loves to go out with her friends and family. Most of the time they visit the beach, the park, or go kayaking. In addition to spending her weekends by the water, she loves being with her nephew.


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Alicia Henry
Home Insurance Specialist

Hi there! I’m delighted to introduce myself. I’m a Murfreesboro, TN, native, and my educational journey has been an exciting one. Regarding my professional background, I’ve been in the insurance industry since 2017, and I bring ample experience and knowledge to the table.

What truly gets me fired up about my work is the opportunity to assist individuals in comprehending their home insurance policies and finding the perfect coverage to meet their unique needs. There’s nothing more satisfying than knowing I’ve helped families protect their most valuable asset, their HOME!

On a personal note, I’m an all-out cheer mom, devoting my heart and soul to supporting my kids. However, when I have some free time, you’ll often find me engrossed in a good book or enjoying a peaceful fishing expedition.

When I’m not hard at work, my favorite place to be is on the open road with my family, including our adorable fur child, Biscuits. Nothing beats the excitement of a weekend adventure and making memories that will last a lifetime.

I’m here to provide you with exceptional insurance guidance tailored to your specific requirements. Let’s connect and ensure you have the protection you need.


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Eric Hollander
Home Insurance Specialist

Eric has over 13 years of experience in the insurance industry and continues to love his work more by the day. Eric knew early on he wanted to be in the financial industry. Eric graduated with a degree in economics and a double minor in both math and history. He then went on to get his masters in business administration.

Eric most enjoys his work because he has the ability to help others attain their goals and make a meaningful impact on their lives.

When he’s not working you can find him with his family watching a movie, throwing the frisbee, or playing games with his children. In addition to spending time with his family, Eric also spends a lot of time at his local church, either volunteering or operating the lights and handling the production.


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Casey Long
Director of Client Satisfaction

Casey started his insurance career at Regency and is proud of his decision. He has learned a lot during his time at Regency and continues his search for knowledge daily. Casey loves being able to help his clients overcome their difficulties and problem. Knowing that he has the power to do something and change their situation is a good feeling to him and he aims to help!

Casey grew up in Mount Pleasant Michigan so community means a lot to him. Helping the people around him is something he’s always done and now he gets to do it in his line of work also.

Outside of work, Casey loves to visit the beach with his girlfriend. Casey is also a huge Detroit Lions fan.

P.s Casey spent a few years traveling with a band when he was younger and didn’t have to stress about life. Rock n Roll baby!


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Irene Gestrich
Auto Insurance Specialist

Irene has over 20 years of experience in the insurance industry and she grows to love her job by the day. Irene loves working with clients and educating them on what their insurance policy really means. Educating her clients about their purchases and decisions helps them feel safe about their future, and makes her feel happy to be a part of that.


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Anthony Barrantes
Home Insurance specialist

Anthony has been in the insurance industry for over 3 years and loves his work more with each passing day.

Anthony was born in San Jose, Costa Rica and moved to the Fort Myers area as a child. Since then he’s known that his true passion lies in helping his community and neighbors. Working within this industry he has the ability to do just that.

Anthony loves that he’s able to generate customer happiness and help his clients gain satisfaction. Knowing that his clients understand their policies and how they will benefit them is the icing on the cake for him.

When he’s not at the office he’s sending time with his family and friends. In addition to spending time with family Anthony also loves to travel. If he’s not out of the state or country then he’s most likely with friends watching soccer games! Anthony also wants to become a DJ and loves music.

In addition to helping his community he also gives back outside of work, he spends time with young children teaching them about sports and helping them learn and play.


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Bryce Wright
Managing Director- VIP Team

Hey there! I’m born and raised in Southwest Florida, specifically Fort Myers, and it’s been the backdrop of my life. After graduating from the University of South Florida with a degree in Mass Communications, I ventured into the insurance industry in 2017. Starting off as a Customer Service Representative at a local independent agency, I quickly obtained my license and have been passionately serving clients ever since.

What truly excites me about my work is the opportunity to help people, regardless of their needs. Insurance has become my career of choice as it allows me to assist individuals in managing their risks and protecting their most valuable assets.

When it comes to personal enjoyment, I have to admit that golf is my absolute obsession. If you ask my wife, she’ll tell you I can’t stop talking about it. I’m all about the game, whether it’s playing, watching, or delving into the intricacies of golf equipment. Golf truly captivates my heart and soul.

But there’s more to me than just golf. I have an adventurous palate and a deep love for food, especially when it comes to trying new dishes from various cultures. Exploring different cuisines is a guilty pleasure that keeps me engaged and satisfied.

When I’m not busy at work, you’ll likely find me out on the golf course, perfecting my swing and enjoying the company of friends and family. There’s nothing quite like spending quality time with loved ones, soaking up the joy and relaxation that weekends bring.

I’m thrilled to bring my expertise in insurance, my passion for helping others, and my genuine love for golf and food to the table. Let’s connect and explore how I can assist you in safeguarding what matters most while sharing stories about the latest golf tournaments or the newest culinary gems.

Amanda Austin
Home Insurance Specialist.

I grew up in Michigan and I have been working in the insurance industry for over a year now, I love to “WOW” my customer’s in every interaction and transaction, big or small, I try to exceed my customer’s expectations!

Building a relationship with my customers is what excites me most about my role.

I love riding my motorcycle, and staying fit, my family is number 1#. One of my favorite ways to spend the weekend is at the beach!


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Melanie Monroe
VP of Organizational Development

I grew up here in South FL! I am a second-generation graduate of Cypress Lake High.

I am a licensed agent with 6 years of experience! I enjoy learning more from this industry every chance I get. Problem-solving and helping clients take the most difficult situations and change them from stressful to manageable, is what I enjoy most about my job.

I have a second passion for skincare and makeup, and anything related to self-care. From painting faces for Halloween at the office to a good monthly facial, I love it all.

When I am not working, you can find me either in my garden or out with my friends and family. Every year, I get to use my passion to bring joy to the girls at the PACE Center for Girls. Through this program, Makeup & Hairstylist get together and provide their services to underprivileged girls, for their senior prom. I apply makeup to the seniors, and it fills their hearts for a night of fun.


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Victoria Echols
New Business Sales Coordinator

I grew up moving around a lot due to my father being in the Military. I spent most of my life in Virginia and Maryland before ending up in Florida.

I joined the Regency family in 2018 and fell in love with the company ever since! Regency is the first insurance agency I have had the pleasure to work with but am no stranger to the insurance world due to previously working in the disaster restoration business. I appreciate being able to build relationships with our clients, as well as help them better understand the industry.

I pride myself on being an artistic person. My passion is in drawing and photography, whether it’s creating my own or admiring others. Outside of work, I spend most of my time with my fur babies or enjoying nature. I could spend all day hiking, foraging, or just relaxing in my hammock.


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Chrystal Whittle
Customer Support Specialist

Chrystal worked in multiple areas of the insurance industry, including property claims adjusting and subrogation for municipalities and utilities and worker’s compensation claims adjuster before moving into policy sales and servicing.

Chrystal grew up in central Oklahoma. She is passionate about helping her customers get the right coverage in her job. As an adjuster, she would often see deficiencies in an insured’s policy when the time came to make a claim.

When away from work, Chrystal loves doing all types of sublimation projects. She’s also a huge Nascar fan! You can find her hanging out with her kids, cooking on the patio, and binge-watching new shows.


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Christy Connell
Assistant VP of Organizational Development

I grew up in Central Florida and graduated from DeLand High School.

When it comes to my experience in the industry, I have been helping families and individuals for over 20 years. What I enjoy most about my job is problem-solving and helping clients make informed decisions about securing their futures. Being able to turn a stressful situation into a positive experience always makes my day!

Personally, I enjoy traveling and seeing new places but I am also content to curl up on the weekends with a good book. Aside from that, I really love watching college football. My weekends are usually spent with family.


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Katrina Penano

Greetings! I’m Katrina, a dedicated professional hailing from the sunny shores of Fort Myers, FL. Currently pursuing my studies at FGCU, I am well-equipped with over four years of invaluable experience in the realm of customer service. My unwavering commitment lies in ensuring that our customers’ needs are not only met but exceeded.

Beyond my career pursuits, I thrive on the thrill of exploration and discovery. Traveling has become an integral part of my life, as it enables me to unveil new perspectives and continuously learn and grow. When I’m not embarking on journeys, you can find me indulging in my interests. I have an affinity for action movies that keep me on the edge of my seat, transporting me to captivating worlds.

Picture this: a picturesque beach scene, a tantalizing poke bowl by my side, and the breathtaking sight of a mesmerizing sunset. That’s where you’ll find me, accompanied by my beloved dogs, relishing the tranquility and beauty of nature. However, when the weekend rolls around, I eagerly venture to Tampa with my family, exploring the vibrant culinary scene and delighting in the latest trendy foods.

In summary, I bring a wealth of experience in customer service, a passion for travel and self-discovery. I’m excited to combine my expertise with my diverse range of interests to make a positive impact in the lives of our valued customers. Let’s connect and embark on an extraordinary journey together!

Jennifer Pina

With over 3 years of experience in the insurance industry, I bring a wealth of knowledge and expertise to help individuals and businesses protect what matters most. As a proud Florida native, born and raised in Miami, I have a deep understanding of the unique insurance needs in our diverse and vibrant state.

What truly excites me about my work is the opportunity to engage with people from all walks of life. I take immense pleasure in connecting with individuals from various backgrounds, listening to their stories, and providing them with the support they need to ensure a successful solutions. Whether it’s finding the perfect coverage or guiding them through a claim, I am committed to making a positive impact on their lives.

On a personal level, I have an insatiable passion for life and all the lessons it has to offer. I believe that every experience holds a valuable opportunity for growth and learning. When I’m not working diligently to assist my clients, you’ll often find me immersed in the great outdoors. From horseback riding along picturesque trails to exploring nature through exhilarating hikes, I cherish the beauty and tranquility that nature offers. Additionally, spending quality time with my loved ones is of utmost importance to me, and I relish every moment I can share with my family.

You can always count on me to deliver exceptional service and support in the insurance realm. I am dedicated to ensuring your peace of mind and providing you with the utmost care and attention.So, let’s connect! Whether you’re seeking comprehensive coverage or simply looking for a friendly conversation, I’m here to help. Together, we can navigate the world of insurance while embracing the wonders of life.

Lorraine Marcano

Hi there! I’m Lorraine, excited to share a bit about myself with you. I grew up in the vibrant cityscape of New York City, where the fast-paced energy and diverse culture shaped my outlook on life and ignited my drive for success. For the past 34 years, I have been a licensed insurance agent, dedicating my career to serving the insurance needs of individuals and families. Over the last 18 years, I have specialized in personal lines clients, providing them with tailored insurance solutions to protect what matters most to them.

What truly excites me about my work is the opportunity to connect with clients personally. There’s nothing more fulfilling than sitting down with someone, understanding their unique circumstances, and helping them find the perfect insurance product that fits their needs and budget. I take immense pride in building meaningful relationships and becoming a trusted advisor.

On a personal level, my true joy lies in spending quality time with my family and close friends. Nothing’s quite like sharing cherished moments with loved ones that I believe are the heart and soul of my personal life, reminding me of the joy in the simple pleasures.

Here’s a little secret about me: I have an unapologetic love for horror movies. There’s something captivating about the adrenaline rush, the unexpected twists, and the spine-chilling suspense that keeps me coming back for more. It’s my guilty pleasure, a thrilling escape from the ordinary, and an aspect of my personality that adds an exciting layer of intrigue.

Beyond my professional and personal endeavors, I am deeply committed to giving back to the community. I donate my time and resources to the Debbie Turner Cancer Foundation, an organization close to my heart, and volunteer at the John Bridges Community Center. Making a positive impact and supporting causes that align with my values brings me a profound sense of fulfillment.

In summary, I am Lorraine, a seasoned insurance professional with a passion for delivering personalized solutions. With decades of experience, I thrive on building lasting relationships with clients and finding the perfect insurance coverage to meet their unique needs. When I’m not working, I find joy in spending quality time with loved ones, indulging in my love for horror movies, and giving back to the community through volunteering and charitable contributions. I look forward to connecting with you and being a trusted partner on your insurance journey.

Charlee Hatter

I’m thrilled to share a bit about myself with you. My name is Charlee, and I was born and raised in Fort Myers, Florida. Growing up in this vibrant coastal community has instilled a deep appreciation for the sun-kissed beaches, warm weather, and the close-knit sense of community.

Currently, I am pursuing my studies in communications at FGCU, where I am constantly expanding my knowledge and honing my skills in effective communication strategies. While I may be new to the insurance industry, I am brimming with enthusiasm and eagerness to make a meaningful impact in the lives of individuals. The prospect of contributing to people’s lives tangibly and positively genuinely excites me. It’s gratifying to have the opportunity to make a difference by ensuring individuals have the protection and peace of mind they deserve.

Personally, I find immense joy in spending quality time with my boyfriend. We love embarking on exciting adventures and traveling to new places. Beyond my work and personal life, I have a guilty pleasure that may come as a surprise. I adore country music and can’t help but tap my feet and sing along whenever a country tune plays.

You’ll most likely find me enjoying the great outdoors when I’m not busy at work. Whether on a boat, casting a line, or riding ATVs, being in nature rejuvenates my spirit and brings me immense joy. During these moments of tranquility and adventure, I find a true sense of balance and clarity.

Lastly, I’m passionate about giving back to the community, mainly when working with ESE children. Having a brother living with autism has given me a deep appreciation for the challenges these children face and a compassionate heart for positively impacting their lives. Whether providing a listening ear, lending a helping hand, or simply being a source of support, I believe that even the smallest gestures can have a profound effect.

Thank you for taking the time to learn a bit about me. I’m excited to embark on this journey in the insurance industry, and I look forward to connecting with you and making a meaningful difference in your life.

Courtney Groover

Hi there! I’m a Political Science graduate from the University of Central Florida and embarked on an exciting journey in the insurance industry. With over eleven years of experience, I have honed my skills and developed a deep understanding of this ever-evolving field.

What truly excites me about my work is the opportunity to connect with people on a personal level. I thrive on building solid relationships with colleagues and clients, fostering trust, and delivering exceptional service. It brings me immense joy to know that I can positively impact the lives of individuals and businesses through my contributions to the insurance industry.

On a personal level, I hold a few things dear to my heart. As a dedicated soccer mom to two energetic boys, I love cheering them on from the sidelines and being actively involved in their lives. I am also passionate about travel and painting, both of which allow me to explore new perspectives and express my creativity.

Beyond my professional and personal interests, something many might not expect from me is the fact that I am an absolute foodie at heart, always eager to discover new culinary experiences and explore various restaurants. Additionally, I have a deep appreciation for art and music. You can find me cherishing moments with my loved ones when I’m not working. Whether it’s cuddling up at home with a good movie, adventuring through thrilling theme parks, traveling to support my boys’ soccer games, or simply basking in the sun’s warmth outdoors, family is the center of it all.

Giving back to the community is also a vital part of my life. I actively participate in the American Cancer Society’s Orlando Making Strides Against Breast Cancer fundraiser. This cause is close to my heart as it supports groundbreaking breast cancer research, life-saving education, and critical patient services.

I hope this bio gives you a glimpse into who I am both professionally and personally. I look forward to connecting with you and exploring how I can be of assistance.

Erin Jakubic
Customer Support Specialist

Hello! I’m Erin, a Customer Support Specialist with a passion for making a difference in people’s lives.

I grew up in Northeast Ohio, and still reside here. Since 2017, I have been fully immersed in the insurance industry, constantly expanding my knowledge and expertise. As a licensed agent, I am dedicated to providing personalized and comprehensive solutions to my clients’ questions and claims needs. What truly excites me is the genuine satisfaction I feel when customers express their gratitude for the assistance I provide during our conversations. Knowing that I’ve made a positive impact in their lives fuels my drive to continue delivering exceptional service.

On a personal note, I find immense joy in spending quality time with my family. Watching my three children grow and sharing experiences with them is a priceless treasure. We especially love attending classic car shows together, where my own passion for vintage automobiles shines through. Speaking of which, I can’t help but share my excitement about the ongoing restoration of my 1937 Nash Lafayette. It’s a project I look forward to completing one day!

When I’m not working diligently to meet my clients’ insurance needs, you can usually find me relaxing at home, surrounded by loved ones and close friends. Alternatively, there’s a good chance you’ll spot me immersing myself in the vibrant atmosphere of a classic car show, marveling at the timeless beauty and craftsmanship on display. It’s a perfect way to unwind and indulge in one of my favorite hobbies.

In summary, my journey from Northeast Ohio to the insurance industry has been driven by a genuine desire to make a positive impact. With a combination of expertise, dedication, and a love for classic cars, I’m ready to assist you in safeguarding your future. Let’s connect and explore how I can help you navigate the complexities of insurance while delivering outstanding service tailored to your unique needs.

Jakob Burchfiel

Hi, I’m Jakob, and I grew up in the charming town of Concordia, Kansas. Coming from a small rural community in the heart of the state, I developed a strong sense of community and the importance of nurturing relationships.

After obtaining my Insurance license just before turning 21, I dove headfirst into the insurance industry. As an Agent, I have been passionately serving clients ever since, ensuring that they and their families are adequately protected in the face of unexpected losses. The opportunity to provide peace of mind to my clients is truly exhilarating and fuels my drive to make a meaningful contribution.

On a personal note, I have a particular fondness for my four-legged companion, Koe, a one-year-old golden doodle. I can’t help but gush about him whenever I get the chance! Beyond my doggy obsession, I enjoy spending quality time with my loved ones. When I’m not working, you can often find me surrounded by family and friends, making unforgettable memories and cherishing every moment.

So, whether I’m safeguarding your interests in the insurance realm or sharing heartfelt stories about Koe, I’m here to make a difference and forge lasting connections. Let’s embark on this journey together and ensure a secure future for you and your loved ones.

Taylin Fernandez
Customer Support Specialist

Hey there! I’m thrilled to share a little bit about myself with you. I’m a proud resident of SWFL, having grown up here and lived here all my life. It’s a beautiful place, and I cherish the memories and experiences I’ve had in this community.

While I may not have prior insurance experience before joining the Regency Insurance team, I am wholeheartedly committed to helping our clients secure peace of mind and connecting them with our team of experts in this field. I’m always excited when there is an opportunity to help others and this enthusiasm drives me to contribute my best and make a meaningful impact in the lives of the people we serve.

What truly excites me about my work is the opportunity to acquire essential skills that often go untaught in schools. It’s incredible just how much insurance plays a vital role in safeguarding our futures. This knowledge can empower individuals to make informed decisions and protect what matters most to them and their families.

On a more personal note, I find immense joy in the quiet moments spent in nature. There’s something incredibly serene about admiring the world in its most natural form. I also have a deep fascination with natural remedies and love exploring the various ways nature provides for us. Now, let’s talk about guilty pleasures! Mine happens to be anything and everything Oreo flavored. I can’t resist indulging in delicious Oreo desserts—they’re my weakness!

You’ll likely find me at the beach, basking in the sun and enjoying the ocean breeze when I’m not working. I also have a passion for traveling, discovering new places, and immersing myself in different cultures. And if I’m not out exploring, I enjoy deep cleaning and reorganizing my space—it’s surprisingly therapeutic!

I’m excited about the opportunity to connect with you and provide the assistance you need. Let’s work together to navigate the world of insurance and ensure a secure future for you and your loved ones.

Jodi Wilson
Applications Manager

Born in Sapulpa, Oklahoma, and raised in Arlington, Texas, I later returned to Oklahoma, where I graduated from Owasso High School. Following my desire to serve, I joined the Air Force and played a role in Operation Enduring Freedom, where I met my husband and fellow veteran.

After my honorable discharge, I pursued a career in nursing and earned a degree in Applied Sciences. However, my fascination with the insurance industry led me to shift gears. For the past 10 years, I have immersed myself in various roles within the field. Starting as a Customer Service representative, I quickly transitioned into Sales, where I honed my skills as a Sales Agent for eight years.

Today, I proudly serve as the Applications Department Manager at Regency. Joining this esteemed company in 2021 has been an exciting journey. Regency’s values align perfectly with my own, and the opportunity to oversee the efficient management of applications has expanded my understanding of the industry’s inner workings.

Beyond my professional pursuits, I am an advocate for self-care and relish in moments of relaxation. Vacationing, pool days, and indulging in spa treatments bring me immense joy, and I believe in incorporating these experiences regularly. But that’s not all there is to me. Few may know that in my younger years, I competed in pageants and even had the privilege of representing my hometown as “Miss Owasso” during boot camp.

When I’m not working, you can find me cherishing quality time with my family. I have been happily married to my husband, Bryan, and we have two incredible boys, Caleb and Trey. Our eldest Caleb is a talented college baseball player, and witnessing his dedication and accomplishments brings me immense pride.

Beyond my immediate circle, I remain committed to giving back. Drawing from my pageant experiences, I serve as a judge and mentor for young women competing in today’s pageants, supporting and empowering them on their journeys.

I invite you to connect with me, whether it’s to explore how I can assist you with your insurance needs or to share our common interests. Let’s embark on a meaningful and successful journey together.

Emily Briggs
Customer Support Specialist

I’m Emily, and I grew up in Whittier, CA. With 5 years of experience in the insurance industry, I bring a wealth of knowledge and expertise to the table.

What gets me truly excited about my work is the ability to provide effective solutions for our valued customers. I thrive on unraveling complex insurance matters and helping people make sense of it all. Seeing the relief on their faces when they understand their coverage and feel protected is incredibly fulfilling.

When I’m not immersed in the insurance world, I have a passion for savoring life’s simple pleasures. Whether it’s casting a line while fishing, setting up camp in the great outdoors, or creating lasting memories with my cherished family and friends, I believe in taking time to appreciate the beauty around us.

Now, here’s a fun fact about me: I have a not-so-secret guilty pleasure – walking my cat, Jasper. Yes, you read that right! Jasper and I enjoy leisurely strolls together, exploring the neighborhood and bonding in our own unique way.

When I’m not working, you can usually find me at bible study, deepening my faith and finding inspiration. I also make it a priority to visit my family, as their love and support fuel my drive to excel both personally and professionally. And of course, I always make time for Jasper and our adventures together.

If you’re seeking a dedicated insurance professional who brings expertise, empathy, and a touch of feline flair to the table, look no further. Let’s connect and embark on a journey to secure your peace of mind and make your insurance experience a breeze.

Hanna Alyafai

Hello there! I’m delighted to have this opportunity to introduce myself. I’m a professional in the insurance industry with a passion for building meaningful relationships with clients and helping them navigate the complexities of their coverage.

I was born and raised in the vibrant DFW Metroplex. However, my journey took an interesting turn when I pursued my educational endeavors in the field of fashion design. While I may not have pursued a career in the fashion industry, my studies have allowed me to explore my creative side and design some personal pieces along the way.

With over 7 years of experience in property and casualty insurance, I bring a wealth of knowledge to the table. What excites me the most about my work is the opportunity to make a tangible impact on people’s lives. By helping clients understand their coverages and providing them with tailored solutions, I strive to empower individuals and businesses to protect what matters most to them.

On a personal note, I find immense joy in spending time with my family. My niece and nephews are a constant source of entertainment and inspiration, and I’m always eager to share stories about their latest adventures. Additionally, I have a guilty pleasure that not many customers may know about—I possess a keen interest in sewing my own clothes. It’s a fulfilling hobby that allows me to express my creativity and create unique pieces that reflect my personal style.

When I’m not hard at work, you’ll likely find me enjoying quality time with my loved ones. Whether we’re cozying up at home or embarking on exciting outdoor activities, weekends spent with family are my absolute favorite. During these moments, I recharge and find balance in my life.

I hope this brief introduction has given you a glimpse into who I am both professionally and personally. I look forward to the opportunity to connect with you, build a strong relationship, and assist you in navigating the intricacies of insurance with care and expertise.

Terri Vaughan
Customer Support Specialist

Hello, I’m Terri, and I would love to share a bit about myself: I grew up in the vibrant city of St. Petersburg, FL, where I enjoyed the warm weather and beautiful beaches. In 1999, I made the move to the Fort Myers/Cape Coral area and have been here ever since. It’s been a wonderful place to call home.

My professional journey has primarily revolved around the insurance industry, with a few interesting detours along the way. I began my career in accounting in the insurance sector in 1994. However, my passion for client interaction led me to pursue my 440 customer service license in 1998. Over the years, I’ve expanded my knowledge and expertise by obtaining my 220 General lines license in 2011 and my 215 LH&VA license in 2008.

What excites me the most about my work is the opportunity to engage in research and provide valuable assistance to my clients. Ensuring that individuals and businesses are fully protected is a responsibility I take seriously. Being able to guide my clients through the complexities of insurance and help them find the best solutions brings me immense satisfaction.

On a personal note, I have a deep passion for long motorcycle rides. There’s nothing quite like the freedom and exhilaration of cruising along the open road. When I’m not talking about insurance or riding my motorcycle, you’ll often find me indulging in my guilty pleasure as a self-proclaimed foodie. I absolutely love exploring new dining establishments and savoring unique culinary experiences. If you’re ever in need of a restaurant recommendation, feel free to ask!

Outside the office, you can usually find me enjoying the sunny Florida weather or spending time in my second home in New York. I relish the weekends by embarking on motorcycle adventures, seeking out captivating landscapes, and discovering hidden gems on the culinary map. I hope this glimpse into my background and interests helps you get to know me better. I’m passionate about what I do and look forward to using my knowledge and experience to assist you in any way possible. Feel free to reach out to me if you have any questions or if there’s anything I can do to support you.

Denise Holmes

Hi there! I’m Denise, a seasoned insurance professional with over 30 years of experience. Originally from New York, I’ve been happily married for 37 years and am a proud parent of three grown children and three adorable grandchildren.

My passion lies in helping individuals and families obtain insurance coverage at reasonable rates. It brings me great joy to assist people in protecting their assets and providing them with peace of mind knowing their nest egg is protected.

Outside of work, I find immense happiness in spending quality time with my grandchildren, going on vacations, indulging in dining experiences, and occasionally trying my luck at casinos. Scratch-offs and gambling have become my guilty pleasures over the years.

When I’m not working, you can usually find me with my family, enjoying their company and creating precious memories together. I also have a soft spot for shopping, which is a favorite pastime of mine.

I strive to approach my work with professionalism and a friendly demeanor. If you have any insurance-related questions or need assistance, don’t hesitate to reach out. I’m here to help you navigate the world of insurance and find the best solutions for your unique needs.